Frequently Asked Questions

Balloon Decoration FAQs

What services do you offer for Balloon decorations?

We specialise in balloon garlands and balloon bouquet services. Our Balloon Garland service is fully customisable to match your preferences, whether it's for a small bouquet or an elaborate garland. Let us transform your space with our stunning designs, adding charm and fun to any occasion.

How do you charge for your services?

Our setup starts at $290 plus a delivery fee. Prices vary depending on the style and complexity of your setup. Factors include the size of the balloon garland, the backdrop, floral arrangements, standees, customisable backdrops, and more. We will provide a specific quote once we understand your vision for the decoration.

Can we customise the setup we want?

Absolutely! We will work closely with you to ensure that every detail is tailored to your specific requirements. Share your vision, theme, colours, and any inspiration photos, and we'll create a setup that perfectly matches your style.

When do you set up?

Our setup time typically ranges from 1-2 hours, depending on the size of the setup. We recommend scheduling the setup at least two to three hours before the event. For events at private residences, we can arrange to set up either the day before or the morning of the event.

Do you offer dismantling?

Dismantling service is optional. You can either pack it down yourself, and we will collect the rentals the next day, or we can handle the dismantling for you. Our dismantling service costs $50. If the dismantling occurs after 6 pm, an after-hours fee of $100 applies unless it can be scheduled for the following day.

What type of balloons do you use?

We exclusively use premium latex balloons, including brands like Sempertex, Qualatex, Tuftex, and Kalisan. We also offer a shine spray to keep the balloons shiny, especially for outdoor setups. We strongly recommend choosing indoor installations to minimise the risk of oxidation or popping, as environmental factors are beyond our control.

Do you do custom signage and backdrops?

Yes, for an additional fee, we can add custom signage on a white 60cm round acrylic. We can also print custom backdrops that suit your design or company branding.

What is your payment policy?

A 50% down payment is required to confirm your booking, with the balance payable before delivery or at the time of installation.

What’s your cancellation policy?

Deposits are non-refundable. However, we offer a credit for the total amount, valid for six months from the original date. Please note that the event theme must remain the same. To be eligible for credit, you must provide at least twenty-one days' notice. Only one postponement is allowed, subject to mutual availability.

How much time do I need before I enquire?

To ensure we can accommodate your needs, please make your enquiry at least two months in advance to secure all necessary props, balloons, or faux floral decor. If you need our services within 1 week of your event, contact us, and we will do our best to accommodate you, provided we have the required items in stock.

Where are you based and what areas do you service?

We are based in Brisbane, QLD, and we serve clients around Brisbane and Ipswich for balloon installations.

I want to book you! What’s the next step?

To secure your booking, please visit our Book Us page and provide us with the necessary details. Once received, we will promptly send you a quote and confirm your date upon receipt of the deposit.

Christmas Decoration FAQs

What services do you offer for Christmas decorations?

We specialise in decorating Christmas trees and customising wreaths and garlands. Our services include sourcing decorations, installation, and optional pack-downs after the holidays. 

Is installation of the tree and tree lights included?

Installation of the tree and tree lights is optional and can be included in our services if desired.

How can I get a quote for your services?

Please contact us with the size of your tree and any specific decoration preferences you have. We will provide a detailed quote based on your requirements.

How far in advance should I book your services?

We recommend booking as early as possible, especially during the busy holiday season, to ensure availability. We accept bookings as early as August.

When do you start installing decorations?

We start installations from 3 November 2024 to 15 December 2024, working from Sundays to Thursdays. Pack-down begins on 5 January.

Can you use my existing decorations?

Yes, we can use your existing decorations as they are or enhance them by adding more items if needed.

What happens to the decorations you source for us?

All items sourced for your decorations are yours to keep and can be reused in succeeding years.

Do you store decorations?

No, we do not store decorations. However, we can pack them up for you, and you will need your own storage to keep them for next year.

How do you charge for your services?

Our charges include a sourcing and installation fee based on the size of your tree, plus the cost of materials used for the decorations. A 50% downpayment is required to confirm your booking, with the balance payable before delivery or at the time of installation.

Can I request a specific theme or colour scheme for my decorations?

Absolutely! We tailor our decorations to match the style and colour theme you would like for your Christmas setup.

I want to decorate my home myself, but I don't have time to find the right decorations. Can you help?

Absolutely! This falls under our sourcing service. We will find the perfect decorations that suit your theme and curate the entire set, delivering it to you for home decoration. Additionally, we will have pre-curated Christmas decoration sets available in our shop starting in September for your convenience.

Can you help with dismantling the decorations after Christmas?

Yes, we offer a pack-down service if you would like assistance with taking down the decorations after the holiday season.

Where are you based and which areas do you serve?

We are based in Brisbane, QLD, and we serve clients around Brisbane, Gold Coast, and Ipswich. For areas outside this region, we offer pre-curated Christmas decoration sets available in our shop starting in September for your convenience.

Do you do site visits?

Yes, we do site visits with a travel fee required depending on your location. For cost efficiency, we can also have a Zoom meeting.

I want to book you, what’s the next step?

To secure your booking, please visit our Book Us page and provide us with the necessary details. Once received, we will promptly get back to you.

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